roomRequest Spark Bot – for all!

What started out as an idea for a hackathon, has become a very useful tool inside Cisco. Not only is it a great demo, but it saves a ton of time. Anyone that has to schedule conference rooms in a corporate environment will understand the pain of trying to find an available room that is the right size and in my case, has video conferencing capabilities. roomRequest is a Cisco Spark bot that interfaces with Microsoft Exchange to determine what rooms are free and allows the user to easily book the room of their choice right from Spark. Since this is a bot, it can be done from the Spark desktop app, web browser, or even mobile application.

Ever since we released this inside of Cisco, I have been asked, “My customer loved that bot, can they get the code?”. Since it was written very quickly for the hackathon, I never intended for the code to be easily reused. After enough requests, I finally sat down and refactored everything. Hopefully customers will find this code simple to deploy and customize for their one environments. Here are some screenshots of the bot in action.

New users can type "Help" for guidance.
New users can type “Help” for guidance.
Booking Conversation – The bot will ask questions until it has gathered up all the details to lookup available rooms.
Single Shot Request
Single Shot Request – Once the user is familiar with the required fields, a request can be made with a single message!

To learn how to deploy roomRequest for your own organization, click here

If you have any questions or suggestions on making roomRequest better, let me know!

– Brad

Facebook Enabled Contact Center

I spend a lot of time demonstrating Cisco Contact Center products to customers. Our Contact Center Express product has native support for voice, chat, and email queuing. Customers often ask about routing other media types to such as SMS, Facebook Messenger,  and other popular messaging platforms.  I decided to see if I could build a connector that routes Facebook Messenger messages into UCCX as web chat.

After spending some time understanding how the web chat widget initiated, maintained, and ended sessions, I started building my connector. The result is a simple web application written in JavaScript. This application could easily be modified to handle other consumer messaging platforms.

Here is a quick demo of the connector.

If you are interested in setting this up. I posted all of the code on GitHub. As with any of the code that I post, it is not officially supported by Cisco TAC. I am happy to help on a best effort basis, but I do have a day job!

I look forward to seeing how partners and customers use this connector to enhance customer service!

– Brad